INCORRECT, DAMAGED OR MISSING ITEMS

DAMAGED ITEM(S) RECEIVED

If you received damaged item(s), please contact our Customer Service team at hello@southernboyco.com within 7 days of the delivery date.

Please include the following in your email:

• Order number
• A photo of the damaged item(s) you received
  
• A brief description of the issue.
  

If your package was damaged in transit by the delivery service, we will also need photos of the outer packaging showing that damage to file a claim.

INCORRECT ITEM(S) RECEIVED

If you received incorrect item(s), please contact our Customer Service team at hello@southernboyco.com within 7 days of the delivery date.

Please include the following in your email:

• Order number
• A photo of the incorrect item(s) you received
  
• A brief description of the issue.

MISSING ITEM(S) FROM MY ORDER

When your order arrives, please compare the contents of your package with the packing slip included inside. Every item listed on the packing slip should be included in your shipment. While we strive for accuracy, mistakes can occasionally happen.

Before contacting us, please double-check all packaging, poly mailers, and boxes to ensure no items were overlooked.

If you believe an item is missing, please contact our Customer Service team at hello@southernboyco.com as soon as possible so we can investigate.

Please include the following in your email:

• Your order number
• The name and size of the missing item(s)
• Whether you would prefer a replacement (if available) or store credit