Returns & Exchanges

Returns & Exchanges

At Southern Boy Co.™, we gladly accept returns and exchanges that meet the requirements outlined below.

Return & Exchange Guidelines

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
  • You must contact us within 7 days of your order being delivered, as confirmed by the tracking information associated with your order.
  • Please inspect your order as soon as it arrives. While we strive for perfection, we are human, and mistakes can happen. Promptly checking your order allows us to resolve any issues quickly.

Return Label Policy

Any item being returned must have active USPS tracking within 10 days of the date the return label was issued.

If tracking is not active by the 10th day, the return label will be considered void, and the item(s) will no longer be eligible for a return, exchange, refund, or store credit.

Return & Exchange Requirements

To be eligible for a return or exchange:

  • Items must be in their original condition as delivered, including being unworn, unwashed, and free of damage not caused by a manufacturing defect.
  • Only full-price merchandise is eligible for returns or exchanges. Sale, clearance, discounted, and special offer items are final sale.
  • Gift cards and custom orders are final sale and cannot be returned, refunded, or exchanged.
  • We only accept returns and exchanges for orders placed through our website or invoices issued by a Southern Boy Co. team member.
  • Original shipping charges are non-refundable. If you return an order for a refund or store credit, the original shipping cost will be deducted from the refund amount.
  • If the value of your exchange exceeds the value of the returned item(s), an invoice will be sent for the difference.
  • Exchange items will not ship until the return label shows active tracking. No exceptions.
  • Refunds cannot be processed until the returned item(s) have been received and inspected by our team.

How to Start a Return or Exchange

Please contact Customer Care at hello@southernboyco.com and include:

  • Order Number
  • Reason for the return or exchange
  • The item(s) you'd like in exchange(if applicable), or if you'd like a store credit or refund.

Returns for refunds are subject to a restock fee & return shipping charge. Store credit is the full amount, less the return shipping. 

We appreciate your business and look forward to helping you with your return or exchange.