LOST, STOLEN OR DELAYED PACKAGES

Once your order leaves our warehouse and is accepted by the shipping carrier, responsibility for the shipment transfers to the carrier (USPS, UPS, or FedEx).

Please monitor the tracking information provided with your order so you'll know when to expect delivery.

Carriers may choose to leave packages in a location they determine to be safe and secure at the delivery address. If you believe your package has been lost, stolen, or misdelivered, we recommend first contacting the shipping carrier for assistance.

If applicable, please contact our Customer Service team at hello@southernboyco.com so that we can assist you with the claims process. 

Please note that claims cannot be filed for packages that were delivered to the address provided at checkout if an incorrect shipping address was entered by the customer.